Insights

In global logistics, delivering cargo on time has always been essential. But in today’s fast-moving, digitally connected world, it is no longer the only measure of value.Customers now expect to know where their shipments are, when they will arrive, and if any issues are emerging, instantly and accurately. That expectation…

In logistics, time and accuracy mean everything. For years, freight companies have managed operations using manual processes, scattered spreadsheets, and constant follow-ups. But as the industry grows more complex, those methods simply aren’t enough. That’s where automation is stepping in. At Gensoft, we’ve seen firsthand how automation helps freight forwarders,…

Growth in the logistics industry is never linear. One month you're handling 50 shipments, the next you're juggling 150 across multiple trade lanes, agents, and modes. What separates companies that scale smoothly from those that stall? The answer is often the system behind the scenes. Many fast growing logistics companies…

Modern freight forwarding is fast-paced, data-heavy, and increasingly customer-driven. But many logistics companies still operate with disconnected tools and manual workflows that create bottlenecks and risk. Here are five everyday challenges freight teams face—and how Gensoft ERP helps solve them. Manual Job Creation Slows Down OperationsWithout an integrated system, creating…

In the freight forwarding industry, customer service isn't just about moving goods—it's about keeping clients informed, engaged, and confident in your process. But when teams rely on emails, phone calls, and manual document sharing, it slows things down and leaves room for error. The Gensoft Customer Portal changes how freight…