In the freight forwarding industry, customer service isn’t just about moving goods—it’s about keeping clients informed, engaged, and confident in your process. But when teams rely on emails, phone calls, and manual document sharing, it slows things down and leaves room for error.
The Gensoft Customer Portal changes how freight companies engage with their customers. It provides a secure, real-time platform where clients can access everything from shipment status and documentation to invoices and booking details. The result is faster service, fewer manual interventions, and a better customer experience.
A Connected Experience Built for Freight
Unlike generic portals or third-party plugins, the Gensoft Customer Portal is fully integrated into your Gensoft ERP. Every update you make—whether it’s a shipment status change or a new invoice—automatically reflects in the portal for the relevant customer.
Here’s how it enhances your freight operations:
- Real-Time Shipment Visibility
Clients can instantly see summaries and detailed status updates for each shipment. All supporting documents such as Bills of Lading, arrival notices, and cargo images uploaded through the ERP are made available on the portal without any manual upload. - Full Access to Billing Information
Customers can download or export invoices, receipts, and their latest Statement of Accounts. This helps reduce your finance team’s workload while giving customers transparency over outstanding payments and due dates. - Quotation Management
Every quotation generated by your team through Gensoft ERP is visible on the portal. Customers can easily review, download, or print quotes, making the sales process smoother and faster. - Online Inquiries and Bookings
Customers can raise inquiries and submit bookings directly via the portal. Once submitted, your operations team sees these immediately in the ERP system. It minimizes back-and-forth and eliminates the need for manual data entry. - Customized Shipment Reports
The portal provides both summary and detailed shipment views across modules. Clients can even use it as a daily shipment report to track operational performance. You can choose which data fields are visible per customer through the admin panel. - Vessel Schedules and Reports
Clients can view upcoming vessel schedules based on your system inputs, helping them plan pickups, deliveries, and downstream logistics. Module-specific operational reports are also accessible directly from the portal. - Customer Dashboard
The dashboard gives customers a snapshot of recent updates, shipment activity, and financial standing. Clicking any metric leads to a deeper view—whether it’s outstanding balances or recent document uploads.
A Portal That Adds Value for Both Sides
With the Gensoft Customer Portal, your clients enjoy self-service convenience while your team gains more time to focus on high-value tasks. It reduces email volume, accelerates response time, and positions your freight business as a digital-first service provider.
If you’re looking to offer a more connected, transparent, and scalable customer experience in logistics, the Gensoft Customer Portal is designed to help you get there.
